Exchange and Returns

Exchange and Returns

Our customers may exchange or return their purchases within 14 days from the delivery date of order under the following terms and conditions:

1. The goods to be replaced or returned are in good condition and can be displayed in its cover and cards as well as attached to the original purchase receipt.
2. The goods to be replaced or returned are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.
3. Shoes and accessories should be returned with original branded boxes, placed inside a parcel box when being shipped.
4. When trying on shoes please be careful not to leave traces on the shoe or damage the shoe box.
5. Cosmetics and perfume must be returned without opening and/or using the product while maintaining no damage to the outer packaging.
6. Socks and underwear are non-refundable nor exchangeable.
7. You can change any product by choosing another size while taking care of the previously mentioned requirements.
8. Oud, incense and its derivatives are neither returnable nor replaced.

For more return and exchange inquiries, please contact our customer service via:



Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


Method of payment & Return period (after product evaluation process):

Barcode Account - 24 hours
Credit card / Debit card - 3 to 5 business days
Bank transfer in Kuwait - 3 to 5 business days
International bank transfers - 8 to 10 business days
Cash on Delivery - 10 business days.